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Terms & FAQ

Thanks for choosing Laundry Boys! We promise that our convenient and reliable service will put time back in your hands so you can make the most of student life. 

We remind you that our service is bundled and is NOT intended for delicate items. We strive to make your life easier by taking care of your bulk items like bedding, everyday clothing, active-wear, towels, and more. We encourage you to use your discretion when using the service.

See our terms of use here.

Is this service only for students living on campus?

No! This service is available for all students, however we currently do not have any pick-up and or drop-off locations off-campus. If you live off-campus and would like to use the service, please select the pick-up and drop-off location that best fits your location and schedule. Remember to bring your laundry on-campus for the dirty laundry drop-offs!

Once I sign-up, how will I get my laundry bag?

Immediately after signing-up one of our on-campus team members will reach out to you to get you your own custom labelled Laundry Boys bag! We typically arrange to meet either at your residence or in the University Community Centre (UCC) during lunch hour, or another time at your convenience.

What if I can't make it in time for the dirty laundry drop-off?

While we do our best to schedule according to the needs of our customers, we cannot always satisfy the needs of everyone's schedule. We encourage you to coordinate with your roommates and friends!

What if I can't make it in time for the clean laundry pick-up?

Firstly, we advise that you compare our pick-up and drop-off schedule to your class schedule to ensure that the times work for you. That being said, we know that stuff happens and things come up. That's what being a student is all about! In this case, our team will coordinate with you directly to ensure we find an agreed upon time for delivery of your clean laundry bag.

What if my laundry bag weighs more than the allowed 20 lbs per week?

The average student generates ~15 - 20 lbs of laundry each week. Our bags have been sized accordingly, so although it is rare to go over the 20 lbs threshold, it can occasionally happen. In the event it does, you will receive an invoice from us after the clean laundry drop-off has been completed. You will be charged $1.50 / lb over the allowable 20 lbs.

What if my clothes go missing?

Our launderers have been in this business for several years - they are the best in-class. Every bag is barcoded, numbered, and washed individually. We are constantly tracking your bag as it moves through our process. At any given time we will know exactly where your bag is. However, from time to time an article of clothing can still go missing. Our laundering facility is set up with cameras to help us identify where a piece of clothing could've gone missing. However, it is essential that you let us know an item has gone missing within 24 hours of receiving your clean laundry. As per our terms of use, each situation will be assessed on a case by case basis. See our terms of use for more details and feel free to contact us at info@laundryboys.ca for more information!

What if I lose my customized laundry bag?

Accidents happen, we will be happy to supply you with a new one. However, given the cost of the bag, you will be charged $10 to replace your existing bag.